Privacy Policy

The privacy of our partners and customers is one of the main pillars of Hotel California’s Privacy Policy.

Any Customers/ Job-seekers applying to work at the hotel should read this policy before sending us any personal data. Personal data is considered to be any information collected and recorded that identifies a particular person (e.g. name, address, contact details, etc.)

Customers should ensure that children under the age of 18 do not share any personal data without their consent.

With this Privacy Policy, Hotel California commits to:

  • Explaining the purpose for which and way in which any personal data requested is processed;
  • Only using personal data for the purpose stated in this privacy policy;
  • Only requesting the personal data necessary, and taking the appropriate measures to ensure this data is kept up to date;
  • Only storing personal data for the time period required in which to process it, in accordance with local legislation;
  • Making any personal data available, so that any customers / job-seekers applying to work at the hotel can access, alter, correct or delete their personal data;
  • Keeping the personal data collected strictly confidential and protected, except for if legally required to share it.

Purpose

The Hotel California Privacy Policy is applicable for the following:

  1. All Hotel California websites.
  2. The processing of data shared with our hotel, restaurants or other points of sale.

 

  1.  The collection and processing of Personal Data

As a Hotel California guest, your personal data and/ or the personal data of your family members can be requested for different purposes, specifically:

  1. Contact details: name, nationality, telephone number, e-mail address, address, etc.;
  2. Date of birth:
  3. Credit card details;
  4. Loyalty scheme card number;
  5. Dates of arrival at and departure from our hotel / restaurants or other points of sale;
  6. Information about your children: name, date of birth, age, e-mail address;
  7. Interests and preferences such as: the preferred location of your room, whether you opt for a smoking or non-smoking room, type of room and bed preferences, newspaper chosen etc.;
  8. Any comments customers may make during or after their stay at Hotel California.

If you are applying for a job or internship at Hotel California, the following personal data may be requested:

  1. Contact details: name, nationality, telephone number, e-mail address, address, etc.;
  2. Date of birth:
  3. Interest in and reason for application;
  4. Training, education and work experience.

We do not request sensitive information such as: religious or philosophical beliefs, political views, information about your health, race or ethnicity, sexual orientation or union memberships.

Personal data can be requested under different circumstances, including (but not limited to) the following:

  1. User participation in marketing schemes (subscribing to newsletters in order to receive special offers/ promotions, registering for loyalty programs; taking part in surveys, competitions and / or leaving customer comments;
  2. Hotel operations (e.g. booking rooms or tables, check-in and checkout, complaints and requests);
  3. Supplying information about tour operators, travel agents or online booking systems;
  4. Internet operations (connecting to the Hotel California website; filling out forms to request data online – for example, online reservations, surveys, etc.)
  5. Job or internship applications.
  6. The purpose for which Personal Data is requested.

Personal Data is requested for the following purposes:

  1. Managing customer reservations;
  2. Improving the services provided at our hotels, restaurants and other points of sale in order to understand customer needs and exceed customer expectations;
  3. Personalising our services;
  4. Sending newsletters, deals and marketing materials. Customers can cancel their e-mail subscription to our newsletter by clicking on the newsletter link sent via e-mail.
  5. Hiring at Hotel California.
  6. Sharing of Personal Data

Hotel California reserves the right to share customer/ job applicant Personal Data with:

  1. Hotel California employees, so that they may provide the services requested and/or manage customer/ job applicant databases (as authorised by the relevant Data Protection Regulatory Authority);
  2. Local authorities – if legally required to do so or in the event of internal Hotel California inspections, in accordance with all legal requirements.

HOTEL CALIFORNIA also reserves the right to share any personal data in the event of the sale or partial or total transfer of the company or related assets.

In the event that personal data is shared with any third party, Hotel California ensures that it will adhere rigorously to any and all applicable laws, and that all efforts will be made in order to guarantee that the relevant third parties use the personal data acquired appropriately and in conformity with this Privacy Policy.

  1. Accessing, Altering and Deleting Personal Data

Customers / job applicants may access, amend, add, update or delete any personal data by contacting Hotel California via the e-mail address: booking@hotelcalifornia.pt. The Hotel will respond to any requests of this nature as quickly as possible. Before making any changes to your personal data, Hotel California may request a copy of a valid ID in order to protect your privacy and confirm your identity.

  1. Safety of Personal Data

Hotel California has implemented all the necessary organisational and technical measures to protect our customers’ and job applicants’ personal data, in conformity with all legal requirements, ensuring that this data is kept strictly confidential in accordance with the regulations established in this Privacy Policy.

Whenever credit card information is requested, this is done so through Hotel California’s Secured Sockets Layer (SSL), if SSL is permitted by your browser. Browsers such as Microsoft Internet Explorer and Google Chrome permit SSL.

  1. Updates

This privacy policy may be changed from time to time, and as such, you are therefore advised to read this page periodically.

  1. Contact details / Questions

If you have any questions about our privacy policy please contact Hotel California via the e-mail address: booking@hotelcalifornia.pt.

 

COOKIES POLICY

Hotel California uses cookies on our website in order to improve the website’s performance and optimise user experience.

The aim of providing this information is to answer questions users may have about the use of cookies on the Hotel California website.

What are Cookies?

Cookies are small text files that are stored on your device (computer, phone or tablet) when you visit the Hotel California website on a browser. Cookies allow the website to recognise the user’s device.

What are cookies used for and why does Hotel California use them on its website?

Hotel California uses cookies to understand the importance, utility, interest, volume and frequency of visitors to its online content and to work out the best way in which to present information that is truly relevant to its users. Cookies help Hotel California to understand how a customer found our website (whether via Internet search, recommendation from another website, advert etc.) and how the customer navigates through the pages of our website. Cookies also allow us to see users’ navigation preferences, such as, for example, the language they use. However, cookies do not store any personal information of any kind, nor any other data that would allow for the user to be identified personally.

Are all cookies the same?

No Different types of cookies are used depending on the type of information that will be collected and processed, as well as the amount of time for which they are installed on a user’s device.

What types of cookies does the Hotel California website use?

The Hotel California website uses different types of cookies for different purposes. One type of cookie our website uses is to analyse how users find our website, and the way in which they navigate through the site. These cookies allow us to analyse analytical data about the website in order to improve site navigation and content. In addition to these cookies, our website uses cookies to record some user preferences, such as the user’s chosen language or login details for restricted areas.

How long are cookies installed on the user’s device for?

Hotel California uses cookies that are stored for different lengths of time. These cookies are either stored permanently or temporarily on your computer, phone or tablet. Our website uses permanent cookies to allow us to identify when a previous user accesses the website again. This helps Hotel California to detect the new website content that led to the user coming back a second time. This information is analysed overall in order to improve our website content as well as the services we provide. The website also uses temporary cookies that are only active while the user is on our website. These cookies allow Hotel California to see how a user navigates through the different pages of the website, in order to detect how the website can be improved.

Can users block the use of cookies?

Yes. All browsers allow users to configure the use of cookies or block them altogether. For more information about how to block cookies, see the help section of your browser.

Where can I find out more about cookies?

For more information about cookies, visit the site www.allaboutcookies.org (available in English, French and Spanish).